Last updated: 18 July 2026
WebMediaCatalyst provides managed marketing services that reserve professional capacity and involve planning, strategy, research, production, implementation, coordination, platform configuration, and ongoing availability. For this reason, all payments are non-refundable once paid, except where a refund is expressly required by applicable law.
2. Non-Refundable Fees
The following are non-refundable:
- Monthly plan fees
- Onboarding fees
- Strategy fees
- Research fees
- Setup fees
- Content and creative fees
- Funnel and website fees
- Automation and CRM setup fees
- Campaign preparation fees
- Consultation fees
- Rush charges
- Additional-scope fees
- Third-party costs
- Advertising spend
- Communication usage charges
- Taxes already remitted or required to be remitted
3. Automatic Renewal
Launch and Scale Plans renew automatically every month until valid cancellation notice is completed.
4. Cancellation Notice
Clients must provide at least 30 days' written notice to support@webmediacatalyst.ai. The notice should include client name, business name, plan, billing email, requested cancellation date, reason for cancellation, and transition requirements, if any.
5. Effective Cancellation Date
Cancellation applies after the full notice period and settlement of outstanding amounts. A notice submitted after a renewal date does not reverse the renewal already processed.
6. No Partial Refunds
There are no partial, prorated, or unused-time refunds for:
- Mid-month cancellation
- Unused service capacity
- Reduced client participation
- Client delay
- Unused deliverables
- Paused campaigns
- Lack of approvals
- Lack of access
- Change in business direction
- Dissatisfaction with results
- Platform rejection or suspension
- Lower-than-expected campaign performance
7. Client-Caused Delay
Where work is delayed because the client does not provide information, access, assets, approvals, feedback, or payment, fees remain payable, payments remain non-refundable, timelines may move, monthly capacity may expire, and additional restart or rescheduling charges may apply.
8. Advertising Spend
Advertising spend is paid separately and is non-refundable by WebMediaCatalyst. Refunds, credits, billing disputes, or platform adjustments relating to ad spend are governed by the relevant advertising platform.
9. Third-Party Costs
Third-party software, communication usage, domains, hosting, stock assets, licences, APIs, and platform charges are non-refundable once purchased, committed, or consumed.
10. Service Suspension
Failure to pay, unlawful conduct, platform-policy risk, abusive communication, or material breach may lead to service suspension or termination without refund.
11. Chargebacks
Clients must contact support@webmediacatalyst.ai before initiating a chargeback. An unjustified chargeback may lead to service suspension, termination, recovery action, and liability for associated costs.
12. Exceptions Required by Law
Nothing in this policy excludes any remedy or right that cannot legally be excluded. Any legally required refund will be assessed based on the specific facts, services delivered, work completed, costs incurred, and applicable law.
13. Contact
WebMediaCatalyst, Golden Square, #1101, 3rd Floor, J.P. Nagar, Phase 1, Bengaluru, Karnataka, India
Support and escalations: support@webmediacatalyst.ai
